How long do I have to return or exchange my order? Customer Service 12 October 2017 20:15 Updated You can return or exchange your item within 30 days of purchase for a full refund. Related articles Can I return an item I have purchased on-line? Can I return an online order to a store? How do I return an online purchase? I don't like the item I've bought , who pays for the return postage? When will I be refunded for my return?